Sales & Service Associate

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Summary

Responsible for overseeing all functions of Sales, Marketing and Customer Service Representatives and for assuring the smooth flow of customer service in the company.

Responsibilities

1. Contacts prospective and current customers to solicit sales of company products and services
2. Receives customer inquiries, and performs follow up procedures to include providing price
quotes, new product information, and receiving feedback regarding company products and services
3. Follows up with sales leads generated through incoming calls, advertising campaigns and other
promotional efforts
4. Maintains appropriate records for the development of sales forecasts for each customer.
5. Understands and supports company sales policies and procedures to provide proper and
effective service to all customers, and foster the development of long term business relationships
6. Assists and resolves customer complaints in a timely manner, notifies management of problems
and suggests corrective actions
7. Acts as key person for all advertising and sales promotion
8. Assists with conceptual development and execution of campaigns
9. Acts as the company's single-source customer service link
10. Completes annual competencies and safety trainings
11. Adheres to all company policies and procedures paying special attention to health and/or safety
procedures.
12. Cross-trained to perform the duties of other employees
13. Perform other related duties as assigned.

Position Qualifications

1. Has demonstrated ability to communicate effectively with the public
2. Use of shop mathematics together with the use of detailed drawings, blueprints, specifications,
tables, color charts and adjustable instruments
3. Ability to read and interpret documents written in English. Documents to include written work
instructions, schematic/assembly drawings, standard operating and maintenance procedures and safety rules
4. Maintains good interpersonal relationships
5. Projects a professional demeanor
6. Must exercise discretion in handling client information
7. Has the ability to grow professionally and demonstrate increasing competence in the performance
of duties
8. Demonstrates computer literacy

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to work near moving mechanical parts; work in high, precarious places; toxic or caustic chemicals; outdoor weather conditions and vibration.

While performing the duties of this job, the employee is exposed to temperature ranges from 50 to 95 degrees F as well as low and high humidity ranges. The employee may on occasion, be exposed to any number of adverse elements/ odors to the extent of being disagreeable.

The noise level in the work environment is usually loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 65 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit; climb or balance; talk, hear or smell.

Education/Training

Degree: High school diploma or equivalent

Experience

Prior work related experience preferred.